Comprehensive Incident Management with Advanced Investigation
Track, investigate, and resolve incidents with a powerful system designed for safety, compliance, and continuous improvement. From anonymous reporting to detailed investigations, manage incidents through their complete lifecycle.
Active Incidents
8 incidents under investigation
INC-001 • Reported 3 hours ago
INC-002 • Reported yesterday
How It Works
From incident reporting to closure, we've streamlined every step
Report Incident
Quick reporting with anonymous option
Assess Risk
Evaluate risk using severity or matrix
Investigate
Assign investigators and track progress
Resolve & Close
Complete investigation and close incident
Everything You Need
Powerful features designed to make incident management effortless
Incident Management
Complete incident lifecycle tracking from initial report through investigation, remediation, and closure with comprehensive tools.
- Quick reporting
- Status workflow
- Activity logs
Risk Assessment
Assess incident risk using simple severity levels or advanced 5×5 risk matrix with likelihood and consequence ratings.
- Simple severity mode
- Risk matrix mode
- Automatic scoring
Anonymous Reporting
Enable anonymous incident reporting to encourage reporting without fear of reprisal. Protect reporter identity while maintaining investigation access.
- Privacy protection
- Safe reporting
- Investigator access
Investigation Workflows
Structured investigation process with status workflows, field requirements, investigator assignment, and linear progression enforcement.
- Status progression
- Field requirements
- Auto assignment
Digital Signatures
Capture secure digital signatures for incident fields with secure storage, verification, and complete signature audit trail.
- Secure capture
- Signature verification
- Audit trail
Analytics & Reports
Generate detailed reports and analyze incident data for insights, compliance, and continuous improvement.
- Incident reports
- Risk analysis
- Trend analysis
Comprehensive Risk Evaluation
Assess incident risk using simple severity levels or advanced risk matrix methodologies. Choose between Minor/Major/Critical severity or use a 5×5 risk matrix with likelihood and consequence ratings for precise risk scoring.
Risk Levels
Assess and track incident risk
Status Workflow
Encourage Incident Reporting
Enable anonymous incident reporting to encourage reporting without fear of reprisal. Protect reporter identity while maintaining complete investigation access. Build a culture of safety through accessible reporting.
Complete Investigation Tools
Everything you need for thorough incident investigations
Investigator Assignment
Auto-assign investigators based on rules
Custom Fields
Define fields per incident type and status
Digital Signatures
Capture secure digital signatures
File Attachments
Attach files, images, and documents
Flexible Configuration & Integration
Customize fields and connect incidents to related items for comprehensive management
Custom Incident Fields
Define custom fields per incident type and status to capture all necessary information.
Incident Linking
Link incidents to tasks, issues, inspections, and templates for comprehensive relationship management.
- Create and link tasks from incidents
- Link related issues and track resolution
- Create and link inspections for verification
- Associate templates for investigations
Location Tracking
Track incident locations with GPS coordinates and location details for accurate incident mapping.
Workflow Integration
Automate incident processes with workflow integration for streamlined incident management.
Incident Reporting & Analytics
Comprehensive reporting and analytics for insights and compliance.
Series Numbering
Automatically generate unique incident numbers with customizable prefixes and formats.
- Automatic numbering with custom prefixes per type
- Sequential numbering and custom formats
- Unique identification and easy tracking
- Search and reference by incident number
Advanced Capabilities
Enterprise-grade features for comprehensive incident management
Field Snapshots
Preserve field values at status changes for complete audit trail.
- •Field value snapshots
- •Historical field values
- •Field value comparison
Status-Based Field Visibility
Control field visibility by status for organized data collection.
- •Status-specific fields
- •Dynamic field display
- •Field requirement enforcement
Investigation Workflow
Structured investigation process with status progression.
- •Status progression
- •Field requirements
- •Linear progression enforcement
Multi-Status Field Management
Manage fields across multiple statuses with inheritance.
- •Field inheritance
- •Field updates and history
- •Field validation
Best Practices
Tips for effective incident management
Clear Types
Use clear incident type names that accurately describe the nature of incidents for better organization and reporting.
Complete Fields
Ensure all required fields are captured to maintain complete documentation and support thorough investigations.
Timely Reporting
Report incidents promptly to ensure quick response and investigation, improving safety and compliance outcomes.
Thorough Investigation
Complete thorough investigations following the status workflow to ensure all aspects are properly documented and resolved.
Status Progression
Follow the defined status workflow to maintain structure and ensure all required steps are completed before closure.
Regular Reporting
Generate regular reports to identify trends, monitor performance, and ensure compliance with regulatory requirements.
Complete Audit Trail & Access Control
Track every change and control access to sensitive incidents
Complete Audit Trail
Track every change, status update, and action with comprehensive history and audit trails.
Flexible Access Control
Control who can view and edit incidents with public/private access and role-based permissions.
Trusted Across Industries
See how different industries use our platform
Manufacturing
- •Safety incidents
- •Quality incidents
- •Equipment failures
Healthcare
- •Patient safety
- •Medical device
- •Infection control
Construction
- •Safety reporting
- •Accident investigation
- •Near-miss
Facilities
- •Maintenance incidents
- •Safety incidents
- •Security incidents
Food Service
- •Food safety
- •Quality incidents
- •Health violations
Why Choose Our Platform?
Comprehensive
Complete incident lifecycle management from reporting to closure
Flexible
Support any incident type with customizable fields and workflows
Compliant
Meet regulatory requirements with audit trails and documentation
Automated
Streamline processes with automatic assignment and workflows
Secure
Protect sensitive information with access control and privacy
Integrated
Seamlessly integrate with all modules for complete management
Get Started in Minutes
Start your free trial and see how easy incident management can be
Frequently Asked Questions
Everything you need to know about our Incident Management module
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