Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, company name, industry, and other registration details
• Profile Information: Job title, department, contact preferences
• Content: Inspection data, templates, tasks, issues, assets, and other content you create or upload
• Communications: Messages, feedback, and support requests
• Payment Information: Billing address and payment method details (processed securely by our payment processors)

1.2 Information We Collect Automatically

When you use our services, we automatically collect:

• Usage Data: Features used, time spent, actions taken within the platform
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General location information based on IP address, GPS data if you enable location services
• Log Data: Server logs, error reports, performance data

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

3.1 With Your Consent

We may share your information when you give us explicit consent to do so.

3.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and data storage providers
• Payment processing companies
• Email and communication service providers
• Analytics and monitoring services
• Customer support platforms

3.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

3.4 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Security assessments and penetration testing
• Compliance: SOC 2 Type II compliance and other security certifications
• Monitoring: 24/7 security monitoring and incident response

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• Account Data: Retained while your account is active and for a reasonable period after closure
• Operational Data: Retained according to your organization's data retention settings
• Log Data: Typically retained for 12-24 months for security and performance monitoring
• Backup Data: May be retained in backup systems for up to 7 years

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing

To exercise these rights, please contact us at support@justlabtech.com.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by regulatory bodies
• Certification schemes and codes of conduct

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. For detailed information about our use of cookies, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our services

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@justlabtech.com
• Address: JustLab Technologies, Hilite Business Park, Calicut, Kerala, India 673014
• Phone: +91 9746391096