Comprehensive Issue Management for Proactive Resolution
Capture, track, and resolve issues efficiently with a powerful issue management system. From quick reporting via QR codes to complete resolution workflows, ensure no issue goes unnoticed.
Active Issues
18 open issues
HAZ-001 • Reported 2 hours ago
MAINT-005 • Reported yesterday
How It Works
From issue reporting to resolution, we've streamlined every step
Report Issue
Scan a QR code on-site, use the mobile app, or create an issue manually
Fill Required Fields
Answer custom questions; conditional logic shows or hides fields dynamically
Auto-Assign & Route
Automatically assign to user groups or individuals based on categories
Resolve & Track
Follow the status workflow and update progress until issue is resolved
Everything You Need
Powerful features designed to make issue management effortless
Issue Management
Complete issue lifecycle tracking from creation to resolution with comprehensive status management and detailed history logs.
- Manual & QR code reporting
- Status change tracking
- Detailed activity logs
QR Code Reporting
Enable instant issue reporting by scanning QR codes placed at locations or on resources. Pre-fill category, site, and location details.
- Instant scan reporting
- Automatic details pre-fill
- No user login required
Issue Categories & Custom Fields
Create custom issue categories with custom text, dropdown, and date fields. Reuse global fields across multiple categories.
- Category-specific custom fields
- Reusable global fields
- Custom prefixes per category
Visibility Logic Rules
Define logic rules to show or hide specific fields dynamically during issue creation based on the answers selected in other fields.
- Dynamic field visibility logic
- Set logic rules per field
- Support for multiple conditions
Floor Plan Pins
Pin issues to specific points on uploaded site plans or floor maps for precise location tracking and spatial context.
- Interactive map pinning
- Site plan version tracking
- Visual hazard hotspots
Resolution Slider
Track repair progress interactively using a 0-100% progress slider to keep team members and managers updated on progress.
- 0-100% resolution progress slider
- Real-time status updates
- Status change rule checks
Report Issues in Seconds with QR Codes
Place QR codes at locations or on resources for instant issue reporting. Scan with any device, and the issue form opens with category, site, and location pre-filled. No searching, no confusion—just quick, accurate reporting.
Scan to Report
Place QR codes at locations for instant reporting
Issue Categories
Organize Issues Your Way
Create custom issue categories with automatic numbering, define status workflows with requirements, and configure fields per category. Everything you need for efficient issue organization.
Rich Documentation & Location Tracking
Capture everything you need for complete issue documentation
GPS Location
Automatic GPS capture and manual entry
Photo & Video
Attach multiple photos and videos
Documents
Attach documents and files
Image Annotation
Mark up images with notes
Smart Priority & Assignment
Ensure critical issues are addressed first with flexible assignment
Priority Management
Assign priorities to ensure critical problems are addressed first.
Flexible Assignment
Assign issues to users, groups, sites, or resources with auto-assignment rules.
Flexible Configuration & Relationships
Configure fields and connect issues to related items for comprehensive management
Issue Fields
Configure standard and custom fields per issue category to capture all necessary information.
Issue Relationships
Link issues to tasks, inspections, templates, and other issues for comprehensive relationship management.
- Link to tasks for resolution tracking
- Connect to inspections for verification
- Associate templates with issues
- Link related issues and create dependencies
Issue Workflows
Automate issue processes with workflow integration for complex business processes.
Issue Notifications
Stay informed with automated notifications about assignments, status changes, and due dates.
Comprehensive Issue Insights
Track issue trends, resolution rates, and team performance with detailed reports and analytics. Export data for further analysis and make data-driven decisions.
Report Types
Advanced Capabilities
Enterprise-grade features for comprehensive issue management
Mobile Issue Reporting
Report issues on the go with full mobile functionality.
- •Capture photos and videos
- •GPS location capture
- •QR code scanning
- •Mobile notifications
Issue Approval Workflows
Implement approval processes for issue resolution.
- •Approval requirements
- •Multi-level approvals
- •Approval tracking
Issue Integration
Connect issues with other systems through API and webhooks.
- •API integration
- •Webhook support
- •Third-party integrations
Issue Security
Enterprise-grade security with access control and audit trails.
- •Access control
- •Permission management
- •Audit trails and compliance
Best Practices
Tips for effective issue management
Clear Descriptions
Provide detailed issue descriptions with all relevant information to ensure clarity and quick resolution.
Appropriate Priorities
Set realistic priorities to help team members focus on the most critical issues first.
Timely Assignment
Assign issues promptly to ensure work begins without delay and resolution deadlines are met.
Regular Updates
Update issue status regularly to maintain visibility and keep stakeholders informed of progress.
Complete Documentation
Add photos, videos, and notes to issues to provide complete documentation and context.
Monitor Performance
Track and improve resolution rates by monitoring performance metrics and analytics.
Trusted Across Industries
See how different industries use our platform
Manufacturing
- •Quality issues
- •Equipment problems
- •Safety hazards
Facilities
- •Maintenance issues
- •Repair requests
- •Safety concerns
Healthcare
- •Equipment issues
- •Safety concerns
- •Compliance problems
Construction
- •Safety hazards
- •Quality issues
- •Equipment problems
Food Service
- •Food safety issues
- •Equipment problems
- •Hygiene concerns
Why Choose Our Platform?
Comprehensive
Complete issue management from reporting to resolution
Quick Reporting
Fast reporting through QR codes and mobile apps
Automated Tasks
Auto-generate corrective tasks based on reported issues
Field Logic
Use visibility logic rules to keep forms clean and simple
Site Plan Pins
Identify exact issue locations visually on floor plans
Visible
Complete issue visibility with reporting and analytics
Get Started in Minutes
Start your free trial and see how easy issue management can be
Frequently Asked Questions
Everything you need to know about our Issue Management module
Ready to transform your operations?
Join thousands of organizations that have streamlined their workflows, improved safety, and boosted efficiency with Algus.