Comprehensive Issue Management for Proactive Resolution
Capture, track, and resolve issues efficiently with a powerful issue management system. From quick reporting via QR codes to complete resolution workflows, ensure no issue goes unnoticed.
Active Issues
18 open issues
HAZ-001 • Reported 2 hours ago
MAINT-005 • Reported yesterday
How It Works
From issue reporting to resolution, we've streamlined every step
Report Issue
Scan QR code, use mobile app, or create manually
Set Priority
Assign priority to ensure critical issues are addressed first
Assign & Track
Assign to users or groups and track progress
Resolve
Complete resolution with verification and documentation
Everything You Need
Powerful features designed to make issue management effortless
Issue Management
Complete issue lifecycle tracking from creation to resolution with comprehensive status management and activity logs.
- Manual & QR code creation
- Status tracking
- Activity logs
QR Code Reporting
Enable instant issue reporting by scanning QR codes placed at locations or on resources. Pre-fill category, site, and location.
- Instant reporting
- Auto pre-fill
- No login required
Issue Categories
Create custom issue categories with automatic numbering. Organize by hazard, incident, maintenance, quality, and more.
- Custom categories
- Auto numbering
- Category fields
Location Tracking
Capture and track issue locations with GPS coordinates, manual entry, and map integration for precise issue location.
- GPS capture
- Manual entry
- Map integration
Rich Media Support
Attach photos, videos, and documents to issues. Image annotation, video compression, and comprehensive documentation.
- Photos & videos
- Document attachments
- Image annotation
Analytics & Reports
Track issue trends, resolution rates, and team performance with detailed reports and analytics dashboards.
- Resolution reports
- Trend analysis
- Export options
Report Issues in Seconds with QR Codes
Place QR codes at locations or on resources for instant issue reporting. Scan with any device, and the issue form opens with category, site, and location pre-filled. No searching, no confusion—just quick, accurate reporting.
Scan to Report
Place QR codes at locations for instant reporting
Issue Categories
Organize Issues Your Way
Create custom issue categories with automatic numbering, define status workflows with requirements, and configure fields per category. Everything you need for efficient issue organization.
Rich Documentation & Location Tracking
Capture everything you need for complete issue documentation
GPS Location
Automatic GPS capture and manual entry
Photo & Video
Attach multiple photos and videos
Documents
Attach documents and files
Image Annotation
Mark up images with notes
Smart Priority & Assignment
Ensure critical issues are addressed first with flexible assignment
Priority Management
Assign priorities to ensure critical problems are addressed first.
Flexible Assignment
Assign issues to users, groups, sites, or resources with auto-assignment rules.
Flexible Configuration & Relationships
Configure fields and connect issues to related items for comprehensive management
Issue Fields
Configure standard and custom fields per issue category to capture all necessary information.
Issue Relationships
Link issues to tasks, inspections, templates, and other issues for comprehensive relationship management.
- Link to tasks for resolution tracking
- Connect to inspections for verification
- Associate templates with issues
- Link related issues and create dependencies
Issue Workflows
Automate issue processes with workflow integration for complex business processes.
Issue Notifications
Stay informed with automated notifications about assignments, status changes, and due dates.
Comprehensive Issue Insights
Track issue trends, resolution rates, and team performance with detailed reports and analytics. Export data for further analysis and make data-driven decisions.
Report Types
Advanced Capabilities
Enterprise-grade features for comprehensive issue management
Mobile Issue Reporting
Report issues on the go with full mobile functionality.
- •Capture photos and videos
- •GPS location capture
- •QR code scanning
- •Mobile notifications
Issue Approval Workflows
Implement approval processes for issue resolution.
- •Approval requirements
- •Multi-level approvals
- •Approval tracking
Issue Integration
Connect issues with other systems through API and webhooks.
- •API integration
- •Webhook support
- •Third-party integrations
Issue Security
Enterprise-grade security with access control and audit trails.
- •Access control
- •Permission management
- •Audit trails and compliance
Best Practices
Tips for effective issue management
Clear Descriptions
Provide detailed issue descriptions with all relevant information to ensure clarity and quick resolution.
Appropriate Priorities
Set realistic priorities to help team members focus on the most critical issues first.
Timely Assignment
Assign issues promptly to ensure work begins without delay and resolution deadlines are met.
Regular Updates
Update issue status regularly to maintain visibility and keep stakeholders informed of progress.
Complete Documentation
Add photos, videos, and notes to issues to provide complete documentation and context.
Monitor Performance
Track and improve resolution rates by monitoring performance metrics and analytics.
Trusted Across Industries
See how different industries use our platform
Manufacturing
- •Quality issues
- •Equipment problems
- •Safety hazards
Facilities
- •Maintenance issues
- •Repair requests
- •Safety concerns
Healthcare
- •Equipment issues
- •Safety concerns
- •Compliance problems
Construction
- •Safety hazards
- •Quality issues
- •Equipment problems
Food Service
- •Food safety issues
- •Equipment problems
- •Hygiene concerns
Why Choose Our Platform?
Comprehensive
Complete issue management from reporting to resolution
Quick Reporting
Fast reporting through QR codes and mobile apps
Automated
Reduce manual work with automated assignment and notifications
Flexible
Adapt to your organization's unique issue types
Scalable
Handle issues from small teams to enterprise operations
Visible
Complete issue visibility with reporting and analytics
Get Started in Minutes
Start your free trial and see how easy issue management can be
Frequently Asked Questions
Everything you need to know about our Issue Management module
Ready to transform your operations?
Join thousands of organizations that have streamlined their workflows, improved safety, and boosted efficiency with Algus.
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