Troubleshooting

Site Management Troubleshooting

This guide provides solutions for common issues encountered when using the Site Management module. Follow these troubleshooting steps to resolve problems quickly and efficiently.

Site Creation Issues

Common problems when creating new sites:

Site Name Already Exists

Problem: Error message indicating site name already exists

Solution:

• Check existing sites for similar names
• Use a unique, descriptive name
• Add location or department identifier to make it unique
• Check for case sensitivity issues

Required Fields Missing

Problem: Form submission fails due to missing required fields

Solution:

• Ensure all required fields are filled
• Check for hidden required fields
• Verify field validation rules
• Clear browser cache and try again

Site Group Assignment Issues

Problem: Cannot assign site to desired group

Solution:

• Verify you have permission to assign to that group
• Check if the group exists and is active
• Ensure the group hierarchy is properly configured
• Contact administrator if permission issues persist

Site Group Management Issues

Problems with site group operations:

Cannot Create New Group

Problem: Unable to create new site groups

Solution:

• Verify administrator permissions
• Check if group name is unique
• Ensure parent group exists and is active
• Verify group hierarchy limits

Group Hierarchy Problems

Problem: Issues with group parent-child relationships

Solution:

• Check for circular references in hierarchy
• Verify parent group is active
• Ensure proper group nesting levels
• Review group structure for logical consistency

Group Deletion Issues

Problem: Cannot delete site groups

Solution:

• Check for child groups that need to be moved or deleted first
• Verify no sites are assigned to the group
• Ensure you have deletion permissions
• Check for system dependencies

User Assignment Issues

Problems with user assignments to sites:

Cannot Assign Users to Sites

Problem: Unable to assign users to specific sites

Solution:

• Verify user exists and is active
• Check user permissions for site access
• Ensure site is active and accessible
• Verify assignment limits and quotas

User Access Denied

Problem: Users cannot access assigned sites

Solution:

• Check user role permissions
• Verify site status is active
• Review user assignment status
• Check for conflicting permissions

Bulk Assignment Failures

Problem: Bulk user assignments fail

Solution:

• Check file format and data structure
• Verify all users exist in the system
• Ensure proper permissions for bulk operations
• Review error logs for specific failures

Resource Management Issues

Problems with resource assignments:

Resource Assignment Failures

Problem: Cannot assign resources to sites

Solution:

• Verify resource exists and is available
• Check resource status and availability
• Ensure site can accommodate the resource
• Review resource assignment limits

Resource Conflicts

Problem: Resource conflicts when assigning to multiple sites

Solution:

• Check resource availability across sites
• Review scheduling conflicts
• Verify resource sharing policies
• Coordinate with other administrators

Performance Issues

Performance-related problems:

Slow Site Loading

Problem: Site management pages load slowly

Solution:

• Check network connectivity
• Clear browser cache and cookies
• Verify server performance
• Check for large data sets that may need pagination

Search Performance Issues

Problem: Site search is slow or unresponsive

Solution:

• Use more specific search terms
• Check database indexing
• Verify search functionality is properly configured
• Contact system administrator for performance optimization

Integration Issues

Problems with system integrations:

API Connection Failures

Problem: API integrations are not working

Solution:

• Verify API credentials and permissions
• Check network connectivity
• Review API endpoint configurations
• Check API rate limits and quotas

Data Synchronization Issues

Problem: Data not syncing between systems

Solution:

• Check synchronization schedules
• Verify data format compatibility
• Review error logs for sync failures
• Test manual synchronization

Permission and Access Issues

Problems with user permissions:

Insufficient Permissions

Problem: Users cannot perform required actions

Solution:

• Review user role assignments
• Check specific permission settings
• Verify site-level permissions
• Contact administrator for permission updates

Role Assignment Problems

Problem: Users cannot be assigned to roles

Solution:

• Verify role exists and is active
• Check role assignment permissions
• Ensure user meets role requirements
• Review role hierarchy conflicts

Data and Validation Issues

Problems with data validation and integrity:

Data Validation Errors

Problem: Forms show validation errors

Solution:

• Review error messages carefully
• Check field format requirements
• Verify data type compatibility
• Ensure all required fields are completed

Data Import Failures

Problem: Bulk data imports fail

Solution:

• Check file format and encoding
• Verify data structure matches requirements
• Review validation rules for imported data
• Check for duplicate or conflicting records

System Configuration Issues

Problems with system configuration:

Configuration Not Saving

Problem: System configuration changes not persisting

Solution:

• Verify administrator permissions
• Check for validation errors
• Ensure proper form submission
• Clear browser cache and try again

Default Settings Issues

Problem: Default settings not applying correctly

Solution:

• Check default configuration values
• Verify inheritance rules
• Review site-specific overrides
• Reset to system defaults if needed

Common Error Messages

Understanding and resolving common error messages:

"Access Denied" Errors

• Cause: Insufficient permissions
• Solution: Contact administrator for permission updates

"Resource Not Found" Errors

• Cause: Site, group, or resource doesn't exist
• Solution: Verify resource exists and is accessible

"Validation Failed" Errors

• Cause: Data doesn't meet validation requirements
• Solution: Review validation rules and correct data

"System Error" Messages

• Cause: Internal system error
• Solution: Contact system administrator with error details

Prevention Best Practices

Prevent common issues with these best practices:

Regular Maintenance

• Regularly review and update site information
• Clean up unused or outdated data
• Monitor system performance
• Keep documentation updated

User Training

• Provide comprehensive user training
• Create user guides and documentation
• Establish clear procedures
• Regular training updates

System Monitoring

• Monitor system performance regularly
• Set up alerts for critical issues
• Track user activity and errors
• Maintain system logs