Troubleshooting

Troubleshooting User Management Issues

This guide provides solutions for common user management problems, including user access issues, permission problems, and system configuration errors. Follow the troubleshooting steps to resolve issues effectively.

User Management Problems

User Cannot Log In

Problem: User is unable to access the system

• Check User Status: Verify if user account is active
• Email Verification: Ensure email address is correct
• Role Assignment: Check if user has assigned roles
• Site Assignment: Verify site assignments

Duplicate Email Addresses

Problem: System prevents user creation due to duplicate email

• Check Existing Users: Search for existing users with same email
• Email Verification: Verify email address is unique
• Account Recovery: Check if account exists but is inactive
• Email Update: Update email address if necessary

Invalid User Assignments

Problem: User assignments are not working correctly

• Assignment Verification: Verify user assignments
• Role Check: Check if user has appropriate roles
• Site Validation: Validate site assignments
• Permission Review: Review user permissions

User Status Issues

Problem: User status is not updating correctly

• Status Check: Check current user status
• Permission Verification: Verify user has status change permissions
• Validation Rules: Check status validation rules
• System Logs: Review system logs for errors

Group Management Issues

Member Problems

Problem: Issues with group member assignments

• Member Check: Check group member assignments
• Assignment Issues: Verify group assignments
• Validation Errors: Check group validation rules
• Permission Issues: Verify group permissions

Group Assignment Issues

Problem: Problems with group site assignments

• Site Verification: Verify site assignments
• Group Status: Check if group is active
• Permission Check: Verify group permissions
• Assignment Validation: Validate assignment rules

Group Validation Errors

Problem: Group validation rules preventing operations

• Rule Review: Review group validation rules
• Member Check: Check group member requirements
• Permission Verification: Verify group permissions
• System Configuration: Check system configuration

Role Management Issues

Permission Problems

Problem: Users not receiving expected permissions

• Role Check: Check user role assignments
• Permission Verification: Verify role permissions
• Assignment Issues: Check role assignment issues
• Validation Errors: Review role validation rules

Role Assignment Issues

Problem: Problems assigning roles to users

• Role Status: Check if role is active
• User Status: Verify user account status
• Permission Check: Check assignment permissions
• System Validation: Validate system rules

Role Validation Errors

Problem: Role validation rules preventing operations

• Rule Review: Review role validation rules
• Permission Check: Check role permissions
• Assignment Verification: Verify role assignments
• System Configuration: Check system configuration

Permission Conflicts

Problem: Conflicting permissions between roles

• Role Review: Review conflicting roles
• Permission Analysis: Analyze permission conflicts
• Role Resolution: Resolve role conflicts
• Permission Adjustment: Adjust permissions as needed

Debugging Tools

Configuration Validation

• User Verification: Verify user configurations
• Assignment Testing: Test user assignments
• Permission Testing: Test user permissions
• Integration Testing: Test module integration

Log Analysis

• Activity Logs: Review user activity logs
• Error Logs: Check system error logs
• Assignment Logs: Monitor assignment activities
• Security Logs: Review security-related logs

System Diagnostics

• System Status: Check overall system status
• Database Health: Verify database connectivity
• Service Status: Check service availability
• Performance Metrics: Monitor system performance

Common Error Messages

Authentication Errors

• "Invalid credentials": Check username and password
• "Account locked": Check account lockout status
• "Account inactive": Verify account is active
• "Access denied": Check user permissions

Permission Errors

• "Insufficient permissions": Check user role assignments
• "Access restricted": Verify site assignments
• "Operation not allowed": Check operation permissions
• "Resource access denied": Verify resource permissions

Validation Errors

• "Invalid email format": Check email address format
• "Duplicate email": Verify email uniqueness
• "Required field missing": Fill in all required fields
• "Invalid assignment": Check assignment rules

Getting Help

Support Resources

• Help Documentation: Check this help documentation
• User Examples: Review user management examples
• System Administrator: Contact your system administrator
• Error Logs: Check system error logs

Administrator Contact

Contact your system administrator for:

• Permission Changes: Changes to user permissions
• Account Activation: Account activation issues
• Role Modifications: Role configuration problems
• System Configuration: System configuration questions

Escalation Procedures

• Document Issues: Document the problem and steps taken
• Gather Information: Collect relevant error messages and logs
• Contact Support: Contact appropriate support channels
• Follow Up: Follow up on support requests

Prevention Strategies

Proactive Monitoring

• Regular Reviews: Regularly review user accounts and access
• Permission Audits: Conduct regular permission audits
• System Monitoring: Monitor system performance and errors
• User Training: Provide user training on best practices

Best Practices

• Documentation: Maintain comprehensive documentation
• Standardization: Follow standardized procedures
• Testing: Test changes in safe environment
• Backup Procedures: Maintain backup and recovery procedures