Troubleshooting
Resolve common issues, get help when needed, and find solutions to problems you may encounter during setup.
Common Issues and Solutions
Find solutions to the most common problems users encounter during setup and usage:
Email Verification Problems
Email Not Received
Solution Steps:
- Check Spam Folder: Look in spam, junk, or promotions folder
- Wait a Few Minutes: Emails can take 1-5 minutes to arrive
- Check Email Address: Ensure you entered the correct email during registration
- Request New Email: Use the resend verification option
Link Expired
Solution Steps:
- Request New Email: Use the resend verification option
- Check Email Promptly: Verification links expire after 24 hours
- Use Link Immediately: Click the link as soon as you receive it
Wrong Email
Solution Steps:
- Contact Support: Contact our support team for assistance
- Provide Details: Include your registration information
- Account Recovery: We can help recover your account
Login Issues
Invalid Credentials
Solution Steps:
- Verify Email: Ensure you're using the correct email address
- Check Password: Make sure your password is correct
- Reset Password: Use the "Forgot Password" option if needed
- Check Caps Lock: Ensure caps lock is not enabled
Account Not Verified
Solution Steps:
- Complete Email Verification: Check your email and click verification link
- Resend Verification: Use the resend option if needed
- Check Spam Folder: Look for verification email in spam
Organization Creation Issues
Name Already Taken
Solution Steps:
- Choose Different Name: Try a different organization name
- Add Suffix: Add numbers or descriptive words
- Use Abbreviations: Use shortened versions of your name
- Check Availability: Try variations of your preferred name
Setup Failed
Solution Steps:
- Contact Support: Contact our support team for assistance
- Provide Error Details: Include any error messages
- Try Again: Wait a few minutes and try again
- Check Requirements: Ensure all required fields are completed
Domain Issues
Solution Steps:
- System Resolution: System will automatically resolve conflicts
- Wait for Processing: Domain setup may take a few minutes
- Check Status: Monitor the setup progress
- Contact Support: If issues persist
Subscription Problems
Payment Failed
Solution Steps:
- Update Payment Method: Add or update your payment information
- Check Card Details: Verify card number, expiry, and CVV
- Contact Bank: Ensure your card allows online transactions
- Try Different Card: Use an alternative payment method
Billing Issues
Solution Steps:
- Contact Billing Support: Contact our billing support team
- Review Invoices: Check your billing history
- Verify Charges: Ensure charges are correct
- Update Information: Keep billing information current
Plan Downgrade
Solution Steps:
- Check Usage Limits: Review your current usage
- Upgrade Plan: Upgrade if you need more features
- Manage Users: Reduce user count if needed
- Contact Support: Get help with plan selection
Documentation
Refer to this guide and other documentation for self-help solutions.
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