Web & Mobile1 min read
Troubleshooting Overview
Step-by-step guides for resolving common account, sign-in, location access, and integration issues in Algus.
Welcome to the Algus Troubleshooting Center. Use these quick diagnostic guides to resolve common account access, sign-in, location visibility, and single sign-on issues.
🛠️ Quick Self-Service Solutions
Most operational issues can be resolved in a few simple steps. Select the category below that matches the symptom you are experiencing:
| Issue Category | Common Symptoms | Quick Solution Guide |
|---|---|---|
| Login & Account Access | Owner account deletion blocked, QR code login errors, locked-out users | Login Issues |
| User Management & Invites | Seat type mismatch errors, role assignment errors, self-deactivation safeguards | Common Issues |
| Locations & Departments | Missing sites in top filter, site deletion errors, department option missing | Common Issues |
| SSO & Integration | SAML attribute login errors, SCIM user provisioning failures | Integration Issues |
🧭 Basic Diagnostic Checklist
Before contacting your company administrator or support desk, try these standard checks:
- Verify Your Internet Connection: Ensure your web browser or mobile device has an active Wi-Fi or cellular connection.
- Refresh Your Session: Click Refresh in your browser or sign out and sign back in to reload your user permissions.
- Check Your Assigned Sites: Confirm that your administrator has assigned your account to the location you are trying to access.
- Confirm Your Security Role: Verify that your assigned role includes permission to view or perform the requested action.